Privacy Policy

This privacy policy (the “Privacy Policy”) describes how EpigenDx (“we” or “us”) treat information that you provide to us or that we collect from your use of our website, (the “Website”). This Privacy Policy includes information on how we use your personal information, how we protect the security of that information, and how you may change or request that we amend your personal information from our systems. This includes any information associated with you (such as your name, title, email address, or phone number) that is supplied to us in connection with your use of our Website, as well as information we generate regarding your use of the Website, in either case, information that does, or can be used to identify you (“personal information”). This Privacy Policy applies solely to personal information collected through use of the Website.

Please note that our Website contains links to other sites not owned and/or operated by us; therefore these sites may have privacy policies that differ from our Website.

This Privacy Policy is effective as of March 22, 2021.

What information do we collect through our Website, and how is this information used?

Contacts through our Website

We collect certain personal information through the Website when you choose to submit such information to us through email, an online form or other method (such as contacting us through our “Contact Us” or “Careers” Website functions). This may include, but is not limited to, a person’s name, company name, physical address, telephone number, and email address and includes such personal information you provide to us in order to request additional information about our products and services, employment opportunities, or for other purposes. We use personal information collected through our Website to respond to specific requests for information.

You do not need to provide this personal information to us, but if you do not, we will not be able to respond to your communication. We collect and use this personal information for our legitimate business interests to understand customer/potential customer feedback and to respond to sales requests. We will keep this information for as long as you have a relationship with us, or if you do not have a relationship with us beyond this communication, for a reasonable length of time that lets us understand how people use our Website.

EpigenDx customers who register for the Customer Portal will be asked to create a user name and password and to create an account with name, company name, email address. If you choose to do so, you may also upload a photo to the account profile. This information is only accessible to customers through the Community Forum and will not be processed for any other purpose.

Website Visitors

We also maintain a log of certain information concerning visitors to our Website, including but not limited to a visitor’s IP address (a computer’s numerical Internet address), the websites from which visitors access our Website, the type of web browsers used to access our Website, the device used to access our Website, and the pages viewed. Such information may be treated as personal information under certain applicable local law. We only use this type of information to understand how our Website is accessed and how it is used.


If we have collected your personal information through our “Careers” page in response to a EpigenDx job opening, you are giving us permission to process and retain your information for the purpose of evaluating your application for a particular job opening. This personal information is processed and stored by a third party talent tracking solution provider under contract with EpigenDx. Any information requested relating to U.S. Equal Opportunity Employment (EEOC) questions, or self-identification of disability is strictly voluntary and will not be considered in evaluating your application for a particular job opening. Any information provided in response to the EEOC form (Form CC-305) will be maintained in a confidential file, separate from the job application.


If we have collected your personal information through our Website or through other channels (such as if you have exchanged contact information with one of our sales representatives or partners, or have included your personal information in an event registration form or provided it to us at a trade show), and we have permission to do so, we will use your personal information to inform you about our products and services and to gather feedback from your on our Website and services. You may unsubscribe from any marketing communications at any time by selecting the opt-out link which will be contained in any such email or communications that you receive, or by contacting us by using the details at How can I change, update, or delete my contact information?


We also collect information about Website users through “cookies” – small pieces of information sent by a web server to a web browser that allow the web server to identify the unique browser on each page. For more information about our use of cookies, please see our “Cookies” section.

Sale or Merger of EpigenDx

Subject to applicable law, our user information is a business asset of our company. If we were sold to or merged with another company, our user information may be transferred to a successor of the company, who will agree to abide by the terms of this Privacy Policy. You have the right to request that your personal information be removed from our systems at any time.

Legal Requirements

We will also disclose personal information (1) in response to lawful requests by public authorities (including to meet national security or law enforcement requirements) and (2) in our sole discretion if we believe that such disclosure is appropriate in connection with an official government or regulatory investigation or in response to a perceived significant threat to a person’s health or property or to our business.

We may also process your personal information if necessary in the defense of a legal claim. We will not delete personal information if relevant to an investigation or dispute. It will continue to be stored until those issues are fully resolved.

Does the Website use “cookies”?

Our Website uses cookies to distinguish you from other users of our Website and to collect information about your online preferences. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. By continuing to browse the Website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
Analytical/performance cookies. These cookies collect information about how you use our Website. They allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. These cookies are sometimes placed by third-party providers of web traffic analysis services, such as Google Analytics.
Functionality cookies. These cookies remember choices you make and are used to recognize you when you return to our Website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies collect information about your browsing habits such as the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests. They are also used to make advertising more relevant to you, as well as to limit the number of times you see an advert. These cookies are usually placed by third-party advertising networks. They remember the other websites that you visit and this information is shared with third-party organizations, for example advertisers.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

We use Google Analytics. For information on how Google processes and collects your information in regard to this product and how you can opt-out, please see here.

Most internet browsers are automatically set up to accept cookies. However, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please refer to the help and support area on your internet browser for instructions on how to block or delete cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

For more information on managing cookies, please go to, or visit which has further information about behavioral advertising and online privacy.